Important Shipping Information
Shipping seedlings to 48 states
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We ship our seedlings on Mondays and Tuesdays only, with the exception of holidays. Orders placed after 12:00 pm on Tuesday will ship the following Monday. The shipping costs will be displayed in your cart after you enter your shipping address.
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We ship via UPS 2nd Day Air, your seedlings will arrive at your home within two days after your order has shipped.
Please make sure your address is correct. We do not ship to PO Boxes!
Local Pick up is available
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You can place your order online and choose local pick up at check out. You will be notified by email or text message when your order is ready for pickup. You can also text or call at (828) 246-5866 if you need to schedule a pickup.
Our Policy for Shipping Healthy Live Plants
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We take pride in shipping only high-quality seedlings. Some stress and wilting can occur during shipping which is normal. It’s important to place your seedlings in your Tower Garden ASAP. There they will have the opportunity to improve quickly.
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Your Responsibility: Please open the box immediately after delivery and follow the enclosed care instructions. If seedlings do not arrive in a healthy condition, please notify us via email, with photos, within 4 calendar days of delivery. We must be notified within the first 4 days to help you troubleshoot any issues or concerns. We cannot be held responsible for damaged plants that we are not notified about, but our goal is to always have happy customers growing incredible nutrient-dense produce.
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Replacement/Refund Policy: If you notify us within 4 calendar days of delivery, we will replace or refund unhealthy or damaged seedlings. For 4 seedlings or less, we will issue a refund for the price of the seedling. For 5 or more seedlings, we will ship replacements at no charge to you or issue a refund for the price of the seedlings.