Important Shipping Information
Shipping seedlings to 48 states
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We ship our seedlings on Mondays and Tuesdays only, with the exception of holidays. Orders placed after 12:00 pm on Tuesday will ship the following Monday.
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We ship seedlings to lower 48 states via UPS 2nd Day Air. Your seedlings should arrive at your home within two days after your order has shipped.
Shipping cost
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The shipping costs will be displayed in your cart after you enter your shipping address.
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Please make sure your address is correct. We will not ship replacements if you entered incorrect address.
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We cannot ship seedlings to PO Boxes!
Local Pick up is available
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You can place your order online and choose local pick up at check out. You will be notified by email once your order is ready for pickup. You can also email or call at (828) 246-5866 if you need to schedule a pickup.
Shipping Policy & Instructions
Shipping live plant material is tricky so here’s what to do:
Please open the plastic clamshells immediately after delivery and take a couple of photos of the opened clamshells with seedlings. We will need these photos if there are any problems with your seedlings otherwise, we won’t be able to help or issue any refunds. After that, carefully take the seedlings out of the clamshell. Don’t pull them by the foliage.
Your seedlings need water and sunlight immediately but if your Tower Garden is in full sun, it is better to wait and plant your seedlings in the evening when it is cooler, and the sun is setting.
If you need to wait, place the seedlings in a shallow pan with 1/4’’ of water, let them soak the water in, but don’t leave them sitting in water and place in a bright spot being sure to protect them from any extreme temperatures or weather conditions.
We pack each order tightly in a box to minimize the stress of being transported, but it is not uncommon for the seedlings to look wilted. They may even have some yellow leaves. Snip off dead leaves and leave only healthy-looking foliage. Make sure not to skip this step because the seedlings will struggle trying to save dying leaves and they may not recover. Once your seedlings are clean, the environment of Tower Garden will help them improve quickly.
Our clean seedlings are not treated with any chemicals and therefore we cannot be held responsible for an occasional pest occurrence.
What to do if seedlings arrive damaged:
If seedlings do not arrive in a healthy condition, please notify us via email (info@wncurbanfarms.com) with photos of the box and seedlings within 5 calendar days of delivery. We must be notified within the first 5 days to help you troubleshoot any issues or concerns.
Replacement/Refund Policy: If you notify us within 5 calendar days of delivery, we will refund or replace unhealthy or damaged seedlings. For 4 seedlings or less, we will issue a refund for the price of the seedling. For 5 or more seedlings, we will ship replacements at no charge to you.
