Important Shipping Information
We ship live plants using UPS ground service. We only ship on Mondays and Tuesdays, with the exception holidays that fall on shipping days. Cutoff time is 2:00 pm EST on Tuesday. Any orders placed after this cutoff will be shipped the following Monday. The shipping costs will be displayed in your cart for your review before you complete your order.
Local Pick up is available! — Haywood, Jackson, Buncombe Counties If you live in Haywood, Jackson or Buncombe Counties you can place your orders online and schedule a pickup for Wednesdays between 5:30-6:30pm or Saturdays 9:00am to noon.
Our Policy for Shipping Healthy Live Plants
Shipping live plant material takes teamwork. Our goal is always to satisfy you, our customer. “Teamwork makes the DreamWork” is our motto!
- Our Part in this Teamwork: We take pride in shipping only high quality seedlings. Some stress can occur during shipping which is normal. It’s important to place your seedlings in your Tower Garden® ASAP. There they will have the opportunity to improve quickly.
- Your Responsibility: Please open the box immediately after delivery and follow the enclosed care instructions. If seedlings do not arrive in a healthy condition, please notify us via email, with photos, within 4 calendar days of delivery. We must be notified within the first 4 days to help you troubleshoot any issues or concerns. We cannot be held responsible for damaged plants that we are not notified about, but our goal is to always have happy customers growing incredible nutrient dense produce.
- Replacement/Refund Policy: If you notify us within 4 calendar days of delivery, we will replace or refund unhealthy or damaged seedlings. For 5 or more seedlings, we will ship replacements at no charge to you, or issue a refund for the price of the seedlings. For 4 seedlings or less, we will issue a refund for price of the seedling or a credit on a future order of your choice.
Please Note: During high volume weeks we reserve the right to make seedling substitutions when necessary.